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AI & Agentic AI Development

Sub Oceanic

Client
Sub Oceanic
Project Nature
Agentic AI Booking Workflow System
Services
Agentic AI Software Development
Overview

Project Overview

Sub Oceanic partnered with OTG Lab to transform its fragmented operational workflows into a unified AI-powered platform. Previously, booking management and liability waiver submissions were handled across separate systems, creating operational inefficiencies for teams operating across three resorts. The new solution centralises these processes into a single intelligent platform, leveraging AI-assisted automation to streamline bookings, digitise liability management, reduce manual administrative effort, and provide a shared operational view across all locations for faster, more consistent decision-making.
Challenges

Challenges We Solved

  • Disconnected Booking & Liability Systems

    Booking information and liability waiver forms were managed in separate systems, requiring staff to manually cross-reference records during daily operations.

  • Manual Villa Assignment

    Liability forms had to be manually reviewed and matched to the correct villa or booking, making the process time-consuming and susceptible to human error.

  • Lack of Centralised Operational Visibility


    Teams across three resort locations had no unified platform to manage bookings and liability records, resulting in inconsistent workflows and reduced operational efficiency.

  • AI-Powered Intelligent Form Tagging

    An AI engine automatically analyses submitted liability forms and intelligently tags them to the corresponding villa or booking, significantly reducing manual effort, improving accuracy, and enabling staff to retrieve guest documentation quickly during operations.

How It Works

Our Approach

OTG Lab developed a unified operations platform that consolidates booking management and liability waiver processing into a single system for all three resort locations. An AI-powered document tagging engine automatically associates submitted liability forms with the correct villa booking, reducing manual verification while improving operational accuracy and retrieval speed.

Project Highlights

  • Unified Operations Platform


    Consolidated booking management and liability waiver workflows into a single platform, providing a centralised operational view across all three resorts.

  • AI-Powered Liability Form Tagging


    Implemented an AI engine that intelligently analyses and tags liability waiver forms to the correct villa booking, significantly reducing manual matching effort.

  • Automated Document Management


    Digitised the collection, storage and retrieval of liability forms, enabling staff to locate guest documentation quickly while maintaining organised records.

  • Multi-Resort Operations Support


    Designed a scalable solution that standardises workflows across multiple resort locations while preserving a consistent operational process and centralised data management.

Business and User Impact

Business Impact

Unified booking and liability management into a single platform, reducing operational complexity across three resort locations. Reduced manual administrative effort through AI-assisted liability form tagging, allowing staff to focus on guest operations. Improved accuracy and consistency in associating liability forms with the correct villa bookings, minimising human error. Established a scalable operational platform capable of supporting future resort growth and additional business workflows.

User Impact

Faster access to guest liability records through automatic AI-powered villa assignment. Simplified daily workflows by eliminating the need to switch between multiple systems. Reduced time spent manually searching for or verifying liability forms during guest check-in and operations. Improved confidence in data accuracy with a centralised source of truth for bookings and liability documentation.
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